Question: When life throws you a bone, do you accept it? Life has thrown me one, and I've been trying to decide what to do with it.
For Christmas, I ordered an iPad2 with 64G for Cory. It was not brand new. It was refurbished, but it was in perfect physical condition. The company promptly sent it. I turned it on long enough to make sure it had a full charge. Then, I wrapped it. When Cory opened it Christmas morning, he was so excited! After playing around with it for awhile, he discovered that the camera didn't work. He was so bummed. We decided to return it and see if we could get a replacement.
The day after Christmas, Cory contacted the company I bought it from and explained the defect. They said they didn't have any more in stock, but they would gladly refund our money. They emailed us a shipping label, and we immediately sent it back to them. In the meantime, Cory found another iPad online from a different company and ordered it. The new iPad came, and he has been thrilled with it.
Then one day, the most bizzare thing happened. We received an email from the original company we ordered the iPad from. They received the one we shipped back to them, and they were processing our refund. An hour later, we received a package in the mail from them. Another iPad. I was baffled. They had originally told us they did not have any more in stock. I immediately checked our credit card statement. We had not been charged for another one, yet here it was.
I decided to wait for further action until the refund had gone through (I didn't want any confusion on their end to halt the refund process). Then, we contacted the company to let them know about the extra iPad that was shipped to us. Their response: We have no record of shipping another iPad to you.
So, here I am with a dilemma. Where do I go from here? The little devil on my shoulder tried to convince me that it was okay to keep it. I turned it on and started to set up my internet connection, email accounts, etc. A few minutes into it, the little angel on my shoulder told me to stop and make contact with the company one more time. In my message to them, I briefly explained that I was certain the iPad came from them. Would they please check their inventory to make sure they weren't missing one? Now I wait for their response. If they ask me to return the iPad, I can do so with a clear conscience. If they continue to insist that it is not theirs, I guess I will graciously accept the bone that life has thrown me.
You're so good...
ReplyDeleteI probably wouldn't have contacted them a second time. You are better than me
ReplyDelete